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Attorney Cindy Robinson discusses how she approaches her first interaction with new clients, who often are new to the legal process and have questions about what to expect.

I think the issue that many people have when they think about talking to a personal injury lawyer for the first time is that it can be extremely intimidating for them. Almost 90% of the time when we get a call from someone, something really bad has happened to them. They’re really nervous, and they have a lot of questions.

Oftentimes, people may not understand how the legal process works. So, I think the most important thing I can do is to make them feel comfortable and to make them know that we’re going to listen to them, that their questions and their concerns are important and that we’re going to address them and that they shouldn’t be afraid to ask.

And I think that’s the other issue that a lot of us feel, whether we go to a doctor’s office or another professional place, that we get intimidated by people that might have a title, whether it be doctor or lawyer. I tell my clients that they shouldn’t feel that way. You should always feel free to ask questions. We’re here to answer them.

When something bad has happened to you, you really want someone to listen. I am a good listener and I take what people tell me very seriously. So, even in situations when I feel I’m not going to be able to help someone, I think they come away knowing that they’ve been able to tell their story to someone who truly cares.

I believe in being really honest and upfront and frank with people as to what the legal process involves. It can sometimes be scary, but that’s the reason for getting a lawyer, because the lawyer’s going to guide you through that process.

If you want to discuss a potential case with me, I’d be happy to sit down and discuss your option with you and what to expect. Please contact me to learn more about how to get started.